Privacy policy
This Privacy Policy describes how grennatt.com(the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.
Contact
After reviewing this policy, if you have additional questions, want more information about our privacy practices, or would like to make a complaint, please contact us by e-mail at support@grennatt.com
United States
Collecting Personal Information
When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information about an identifiable individual (including the information below) as “Personal Information”. See the list below for more information about what Personal Information we collect and why.
- Device information
- Purpose of collection: to load the Site accurately for you, and to perform analytics on Site usage to optimize our Site.
- Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels. We use cookies, log files, web beacons, tags, pixels, and Google Analytics to help us understand how visitors interact with our site, improve user experience, and support our marketing efforts.
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Disclosure for a business purpose:
We may share limited information with trusted service providers such as Shopify, Google Analytics, and shipping carriers (like USPS, UPS, or FedEx) to help us operate our store, fulfill orders, and analyze performance.
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Personal Information collected:
version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site, including cookies, log files, web beacons, tags, pixels, and Google Analytics data related to site usage and performance.
- Order information
- Purpose of collection: to provide products or services to you to fulfill our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
- Source of collection: collected from you.
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Disclosure for a business purpose:
shared with our processor Shopify, including trusted partners such as Shopify Payments, PayPal, Google Analytics, and shipping carriers (e.g., USPS, UPS, or FedEx) that help us process payments, manage orders, and deliver products efficiently
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Personal Information collected:
name, billing address, shipping address, payment information (including credit card numbers, debit cards, PayPal, Shop Pay, and other secure payment methods supported by our store), email address, and phone number that help us process payments, manage orders, and deliver products efficiently.
- Customer support information
- Purpose of collection:
- Source of collection:
- Disclosure for a business purpose:
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Personal Information
information you provide when contacting us for support, such as your name, email address, order details, or any messages related to your purchase.
- Purpose of collection: to provide customer support.
- Source of collection: collected from you
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Disclosure for a business purpose:
We may use trusted third-party tools such as Shopify Inbox or email service providers to assist with customer inquiries and support communication.
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Personal Information collected:
information voluntarily provided by the customer during communication, such as order details, photos (if applicable for product issues), or feedback shared to help us improve our services.
Minors
The Site is not intended for individuals under the age of 18. We do not intentionally collect Personal Information from children. If you are the parent or guardian and believe your child has provided us with Personal Information, please contact us at support@grennatt.com to request deletion.
Sharing Personal Information
We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, as described above. For example:
- We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.
- We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
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We also work with trusted third-party service providers who assist with store operations, analytics, payment processing, shipping, and customer communication — including Shopify, Shopify Payments, Google Analytics, PayPal, and our shipping carriers (such as USPS, UPS, or FedEx). These providers only receive the information necessary to perform their designated services and are obligated to protect your data.
[INCLUDE FOLLOWING SECTION IF USING REMARKETING OR TARGETED ADVERTISING]
Behavioural Advertising
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For example:
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We use trusted tools such as Google Analytics, Meta Pixel (Facebook and Instagram), and TikTok Ads Manager to better understand how visitors interact with our website and to provide a more personalized shopping experience. These tools help us analyze site traffic, measure marketing performance, and display ads that are more relevant to your interests.
You can learn more about how Google uses your personal information here:
https://policies.google.com/privacy
You can opt out of Google Analytics tracking here:
https://tools.google.com/dlpage/gaoptout
You may also manage or opt out of targeted advertising through the following links:
We share information about your use of the Site, your purchases, and your interaction with our ads on other websites with our advertising partners. We collect and share some of this information directly with our advertising partners, and in some cases through the use of cookies or other similar technologies (which you may consent to, depending on your location). -
We may use Shopify’s marketing and analytics tools to help us better understand our audience and reach customers who may be interested in Grennatt products. This may include sharing limited, non-identifiable information (such as purchase trends or general preferences) with Shopify or trusted advertising partners. All shared data is handled in compliance with Shopify’s Privacy Policy and applicable data protection laws.
You can read more about how Shopify handles customer information here:
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We also use tools such as Google Analytics, Meta Pixel (Facebook/Instagram), and TikTok Ads Manager to understand how our customers interact with our site and to deliver relevant advertising experiences. These tools collect anonymous information about your browsing behavior to help us display ads and content that align with your interests.
For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at https://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
You can opt out of targeted advertising by visiting the settings pages of the platforms you use:
- Facebook: https://www.facebook.com/settings/?tab=ads
- Google: https://www.google.com/settings/ads/anonymous
- TikTok: https://support.tiktok.com/en/account-and-privacy/personalized-ads-and-data/personalization-and-data
- Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads
You can also opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at:
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: https://optout.aboutads.info/.
Using Personal Information
We use your personal Information to provide our services to you, which includes: offering products for sale, processing payments, shipping and fulfillment of your order, and keeping you up to date on new products, services, and offers.
We comply with applicable privacy laws, including the General Data Protection Regulation (GDPR) where relevant, for customers located in the European Economic Area (EEA) and the United Kingdom. Customers in these regions may have additional rights regarding their personal information, such as access, correction, or deletion.
Lawful basis
Pursuant to the General Data Protection Regulation (“GDPR”), if you are a resident of the European Economic Area (“EEA”), we process your personal information under the following lawful bases:
If you are a resident of the European Economic Area (EEA) or the United Kingdom (UK), we process your personal information under the following lawful bases:
- Your consent;
- The performance of the contract between you and our Site (for example, to fulfill an order you place);
- Compliance with our legal obligations;
- To protect your vital interests;
- To pursue our legitimate business interests, such as improving our products and services.
If you are located outside of these regions, we process your information for the purpose of providing our services, fulfilling orders, and improving your experience on our Site.
- Your consent;
- The performance of the contract between you and the Site;
- Compliance with our legal obligations;
- To protect your vital interests;
- To perform a task carried out in the public interest;
- For our legitimate interests, which do not override your fundamental rights and freedoms.
Retention
When you place an order through the Site, we will retain your Personal Information for our records unless and until you ask us to erase this information. For more information on your right of erasure, please see the ‘Your rights’ section below.
Automatic decision-making
If you are a resident of the EEA, you have the right to object to processing based solely on automated decision-making (which includes profiling), when that decision-making has a legal effect on you or otherwise significantly affects you.
We [DO/DO NOT] engage in fully automated decision-making that has a legal or otherwise significant effect using customer data.
Our processor Shopify uses limited automated decision-making to prevent fraud that does not have a legal or otherwise significant effect on you.
Services that include elements of automated decision-making include:
- Temporary blacklist of IP addresses associated with repeated failed transactions. This blacklist persists for a small number of hours.
- Temporary blacklist of credit cards associated with blacklisted IP addresses. This blacklist persists for a small number of days.
Selling Personal Information
We do not sell Personal Information, as defined under the California Consumer Privacy Act of 2018 (“CCPA”). Any data collected is used strictly to provide and improve our services — such as processing orders, fulfilling shipments, and communicating with our customers.
GDPR
If you are a California resident, you may request to know what personal information we collect and how it is used, or ask that we delete your information. To make such a request, please contact us at support@gmail.com
Your Personal Information will be initially processed in Ireland and then will be transferred outside of Europe for storage and further processing, including to Canada and the United States. For more information on how data transfers comply with the GDPR, see Shopify’s GDPR Whitepaper: https://help.shopify.com/en/manual/your-account/privacy/GDPR.
CCPA
If you are a resident of California, you have the right to access the Personal Information we hold about you (also known as the ‘Right to Know’), to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through the contact information above. Support@grennatt.com. If you would like to designate an authorized agent to submit these requests on your behalf, please contact us at the address above.
Cookies
A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance whether it’s their first time visiting or if they are a frequent visitor.
We use the following cookies to optimize your experience on our Site and to provide our services.
[Be sure to check this list against Shopify’s current list of cookies on the merchant storefront: https://www.shopify.com/legal/cookies ]
Cookies Necessary for the Functioning of the Store
| Name | Function | Duration |
|---|---|---|
| _ab | Used in connection with access to admin. | 2y |
| _secure_session_id | Used in connection with navigation through a storefront. | 24h |
| _shopify_country | Used in connection with checkout. | session |
| _shopify_m | Used for managing customer privacy settings. | 1y |
| _shopify_tm | Used for managing customer privacy settings. | 30min |
| _shopify_tw | Used for managing customer privacy settings. | 2w |
| _storefront_u | Used to facilitate updating customer account information. | 1min |
| _tracking_consent | Tracking preferences. | 1y |
| c | Used in connection with checkout. | 1y |
| cart | Used in connection with shopping cart. | 2w |
| cart_currency | Used in connection with shopping cart. | 2w |
| cart_sig | Used in connection with checkout. | 2w |
| cart_ts | Used in connection with checkout. | 2w |
| cart_ver | Used in connection with shopping cart. | 2w |
| checkout | Used in connection with checkout. | 4w |
| checkout_token | Used in connection with checkout. | 1y |
| dynamic_checkout_shown_on_cart | Used in connection with checkout. | 30min |
| hide_shopify_pay_for_checkout | Used in connection with checkout. | session |
| keep_alive | Used in connection with buyer localization. | 2w |
| master_device_id | Used in connection with merchant login. | 2y |
| previous_step | Used in connection with checkout. | 1y |
| remember_me | Used in connection with checkout. | 1y |
| secure_customer_sig | Used in connection with customer login. | 20y |
| shopify_pay | Used in connection with checkout. | 1y |
| shopify_pay_redirect | Used in connection with checkout. | 30 minutes, 3w or 1y depending on value |
| storefront_digest | Used in connection with customer login. | 2y |
| tracked_start_checkout | Used in connection with checkout. | 1y |
| checkout_one_experiment | Used in connection with checkout. | session |
| checkout_session_lookup | Used in connection with checkout. | 3w |
| checkout_session_token_<<token>> | Used in connection with checkout. | 3w |
| identity-state | Used in connection with customer authentication. | 24h |
| identity-state-<<token>> | Used in connection with customer authentication. | 24h |
| identity_customer_account_number | Used in connection with customer authentication. | 12w |
Reporting and Analytics
| Name | Function | Duration |
|---|---|---|
| _landing_page | Track landing pages. | 2w |
| _orig_referrer | Track landing pages. | 2w |
| _s | Shopify analytics. | 30min |
| _shopify_d | Shopify analytics. | session |
| _shopify_s | Shopify analytics. | 30min |
| _shopify_sa_p | Shopify analytics relating to marketing & referrals. | 30min |
| _shopify_sa_t | Shopify analytics relating to marketing & referrals. | 30min |
| _shopify_y | Shopify analytics. | 1y |
| _y | Shopify analytics. | 1y |
| _shopify_evids | Shopify analytics. | session |
| _shopify_ga | Shopify and Google Analytics. | session |
| customer_auth_provider | Shopify analytics. | session |
| customer_auth_session_created_at | Shopify analytics. | session |
[INSERT OTHER COOKIES OR TRACKING TECHNOLOGIES THAT YOU USE]
The length of time that a cookie remains on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies last until you stop browsing and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device.
You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our website may no longer be fully accessible.
Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser’s “Tools” or “Preferences” menu. For more information on how to modify your browser settings or how to block, manage or filter cookies can be found in your browser’s help file or through such sites as: www.allaboutcookies.org.
Additionally, please note that blocking cookies may not completely prevent how we share information with third parties such as our advertising partners. To exercise your rights or opt-out of certain uses of your information by these parties, please follow the instructions in the “Behavioural Advertising” section above.
Do Not Track
Please note that because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.
Changes
We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.
Complaints
If you have any concerns or complaints about how your personal information is handled, please contact us by email at support@grennatt.com.We take privacy seriously and will make every effort to resolve your concerns quickly.
If you are not satisfied with our response, you have the right to lodge a complaint with your local data protection authority. For more information, you may visit:
👉 https://ico.org.uk/make-a-complaint/
Last updated: October 2025